Refund policy

 

Endora | VictoriamRoas LLC        Effective: May 2026

Endora operates a 90-day satisfaction guarantee on all purchases made directly at endora-us.com. We do not accept physical returns of supplements for health and safety reasons. All eligible refunds are issued without requiring you to send the product back.

This policy is designed to be clear, fair, and consistent. Please read it before ordering.

Endora offers a 90-day satisfaction guarantee from the date of purchase. If you are not satisfied with your results after consistent use, you may request a full refund of the purchase price.

 

How the guarantee works: •  90 days from your purchase date to submit a claim •  Only your most recent order qualifies for a refund •  No physical return required •  Full refund to your original payment method •  Applies only to purchases made directly at endora-us.com

 

Purchases made through third-party retailers, resellers, or marketplaces are not covered by this guarantee. Please contact the original seller for their applicable policy.

To qualify for a refund under this guarantee, all of the following conditions must be met:

 

•      The request is submitted within 90 days of the original purchase date.

•      The product was purchased directly through endora-us.com.

•      You have purchased at least one full 30-day supply of Endora.

•      Only your most recent order qualifies for a refund. Previous orders are not eligible regardless of when they were placed.

•      The request includes your order number and the email address used at checkout.

 

Endora is a supplement that works over time at the biological level. The 30-day supply requirement reflects the science: meaningful changes in inflammation, immune response, and nerve sensitisation take several weeks to develop.

To initiate a refund request, email help@endora-us.com directly. We do not accept refund requests via social media, chat, or phone.

 

Submit your request to: Email: help@endora-us.com Subject line: Refund Request – [Your Order Number]

 

Include the following in your email:

•      Full name

•      Order number

•      Email address used at checkout

•      Brief description of your experience

 

We will respond within 2 business days to confirm receipt and advise on next steps. Endora reserves the right to request additional information if the description provided is insufficient to process the claim. We may, on rare occasions, ask you to confirm or photograph the product for quality assurance purposes before a refund is processed.

Once your request is reviewed and approved, refunds are issued to the original payment method. No partial refunds are issued under the satisfaction guarantee; the full purchase price is refunded. Original shipping costs are non-refundable.

 

Refund processing timeframes by payment method:

•      Credit and debit cards: 5–10 business days from approval

•      PayPal: 1–3 business days from approval

•      Shop Pay / Afterpay: subject to the provider’s own processing timeline; allow up to 10 business days

 

Processing timeframe summary: Credit / debit cards: 5–10 business days PayPal: 1–3 business days Shop Pay / Afterpay: up to 10 business days (provider-dependent) Original shipping costs: non-refundable

 

If your refund has not appeared after 10 business days, please check with your bank or card issuer before contacting us, as processing times vary by institution. We ask that you do not file a chargeback or payment dispute while a refund is pending, as this significantly delays resolution and may take up to 75 days to clear depending on your bank.

Endora does not accept or require physical returns of supplement products. This policy is in place for health and safety reasons: we cannot verify the integrity, storage conditions, or chain of custody of products once they have left our warehouse, and we will not re-stock returned consumable goods under any circumstances.

You are not required to destroy or dispose of your product in order to receive a refund. We may request photographic confirmation of the product in exceptional circumstances (for example, if a quality or safety concern is reported).

If your order arrives damaged, defective, or if you receive the wrong item, contact us within 14 days of delivery at help@endora-us.com. Please include:

 

•      Your order number

•      A description of the issue

•      Clear photographs of the item as received

 

In these cases, we will offer either a full replacement at no additional cost or a full refund, including any original shipping charges paid. You will not be required to return the item. Endora reserves the right to assess and determine defect status based on the evidence provided.

Orders may be cancelled or modified only before they have been fulfilled and dispatched. To request a cancellation, contact us as soon as possible at help@endora-us.com with your order number in the subject line.

Orders are finalized for processing within 5 hours of placement. This is the effective cutoff for cancellation requests. If your cancellation request is received after this window, we cannot guarantee it will be actioned in time, and the order may have already entered fulfillment. In that case, the standard refund process under Section 1 applies once you have received your order.

Once an order has been fulfilled and dispatched, its contents and delivery address cannot be changed.

If your tracking shows a confirmed delivery but you have not received your order, contact us within 14 days of the marked delivery date. We will investigate with the carrier on your behalf.

 

If an order could not be delivered due to an incorrect or incomplete address entered at checkout, Endora is not responsible for the non-delivery. A reshipment fee will apply if reshipment is requested. No refund will be issued for orders that failed to deliver due to a customer-entered address error.

 

Important: Address Accuracy Non-delivery due to an incorrect address entered at checkout is not covered by the satisfaction guarantee. A reshipment fee applies for any reshipment requested in these circumstances. No refund will be issued.

 

Orders returned to us as undeliverable due to failed delivery attempts with a correct address on file will be held for 14 days. Contact us within that period to arrange reshipment at no additional cost. After 14 days, the order will be disposed of and a full refund of the product purchase price, excluding shipping, will be issued.

Endora is not liable for packages confirmed as delivered to the correct address that are subsequently reported as stolen. We recommend contacting your local postal carrier and, where appropriate, filing a report with local authorities.

Subscription orders are charged and processed automatically on a recurring schedule. To pause, skip, or cancel a subscription before the next billing date, log in to your account at endora-us.com or contact us at help@endora-us.com at least 24 hours before your next scheduled charge.

We are unable to cancel or refund a subscription order that has already been charged and fulfilled. Cancelling a subscription stops future charges; it does not retroactively refund charges already processed.

The 90-day satisfaction guarantee applies to your most recent subscription order only. Previous subscription orders are not eligible for a refund claim regardless of when they were placed.

The following are not eligible for a refund under any circumstances:

 

•      Gift cards

•      Items marked as final sale at the time of purchase

•      Any order other than the customer’s most recent order

•      Purchases made through third-party retailers or marketplaces

If your order is shipped to an address within the European Union, you have the statutory right to cancel your order within 14 days of receipt for any reason, without providing justification, in accordance with applicable EU consumer protection law (the EU Consumer Rights Directive).

To exercise this statutory right, notify us in writing at help@endora-us.com within the 14-day cooling-off period. We will acknowledge your cancellation and process a full refund within 14 days of receiving your notification.

Please note the following regarding returns under this statutory right: Endora does not accept physical returns of opened supplement products for health and safety reasons, consistent with Section 5 of this policy. If the product you are returning is sealed and unopened, a physical return may be required. In that case, Endora will provide a prepaid return label. Return shipping costs for opened products are not applicable as no physical return is required.

This statutory right is separate from and in addition to Endora’s 90-day satisfaction guarantee described in Section 1.

If you have a concern about your order or purchase, please email help@endora-us.com before initiating a chargeback or payment dispute with your bank or card issuer. The majority of concerns can be resolved directly and significantly faster through our support process.

Filing a chargeback while a refund is actively being processed may result in delays of up to 75 days, as the financial institution’s investigation process supersedes direct resolution. Endora reserves the right to contest chargebacks where the terms of this policy have been met and a refund was either already issued or denied on legitimate grounds.

Endora reserves the right to update or modify this Refund Policy at any time. Any changes will be published on this page with an updated effective date. The version of this policy in effect at the time of your purchase governs your order.

For all refund and order queries:

 

Email:   help@endora-us.com

Hours:   Monday to Friday, 9:00 am – 5:00 pm ET

 

VictoriamRoas LLC

Thirty North Gould Street, Suite R, Sheridan, WY 82801, United States

Endora reserves the right to decline or void a refund request where there is reasonable evidence of fraudulent activity, guarantee abuse, or a violation of these terms. This includes, but is not limited to:

 

•      Multiple refund requests submitted under different names, email addresses, billing addresses, or payment methods by the same individual or household

•      A chargeback filed simultaneously with or immediately following a refund request

•      Refund requests that appear coordinated or part of a pattern of abuse

•      Orders placed with the apparent intent to claim a refund rather than to use the product

 

In cases where fraud or abuse is suspected, Endora reserves the right to suspend or permanently restrict access to future purchases. Endora also reserves the right to report suspected fraudulent activity to the relevant payment processor, financial institution, or authorities where applicable.

Legitimate refund requests submitted in good faith and in accordance with the terms of this policy will not be affected by this section.