Terms of service

 

Endora | VictoriamRoas LLC        Effective: May 2026

These Terms of Service ("Terms") govern your access to and use of the Endora website at endora-us.com, operated by VictoriamRoas LLC doing business as Endora ("Endora," "we," "us," or "our"). By accessing the site or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the site.

We reserve the right to update these Terms at any time. For non-material changes (such as corrections or clarifications), updates take effect upon posting. For material changes, including changes to pricing terms, subscription billing, arbitration, or limitation of liability, we will provide at least 14 days’ advance notice to existing customers by email or prominent site notice before those changes take effect. Your continued use of the site after the notice period constitutes acceptance of the updated Terms.

 

VictoriamRoas LLC is the legal entity operating Endora, a women’s health supplement brand. Our registered address is Thirty North Gould Street, Suite R, Sheridan, WY 82801, United States. Our site is hosted on Shopify Inc., which provides the e-commerce infrastructure.

You must be at least 18 years of age to purchase from endora-us.com. By placing an order, you represent that you are of legal purchasing age in your jurisdiction and that all information you provide is accurate and complete.

Endora products are not intended for use by pregnant or breastfeeding women. If you have a diagnosed medical condition or are taking prescription medications, consult your healthcare provider before use.

We make every effort to display accurate product descriptions, ingredient information, and imagery on our site. Minor variations may exist between product images and the actual product delivered.

All Endora products are dietary supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Statements on this site have not been evaluated by the Food and Drug Administration.

We reserve the right to discontinue any product or modify its formulation at any time. We will not be liable to you or any third party for any modification, suspension, or discontinuation of a product.

All prices are listed in US dollars unless otherwise indicated. Prices are subject to change without notice for new orders. The price applicable to your order is the price displayed at the time you complete checkout.

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is processed securely by Shopify Payments. By submitting your payment details, you represent that you are authorized to use the payment method provided.

We reserve the right to refuse or cancel any order where fraud or an unauthorized transaction is suspected, where a pricing error has occurred, or where we are unable to verify payment or delivery details.

If you purchase a subscription, you authorize Endora to charge your payment method automatically on the agreed recurring schedule (monthly or as otherwise specified at checkout). The billing amount, frequency, and cancellation process will be clearly disclosed before you complete your subscription purchase.

You may cancel, pause, or modify your subscription at any time by logging in to your account at endora-us.com or by contacting us at help@endora-us.com at least 24 hours before your next scheduled charge. Cancellation stops future charges only; it does not retroactively refund charges already processed for orders that have been fulfilled.

Endora reserves the right to modify subscription pricing. We will provide at least 14 days’ written notice by email to your registered address before any price change takes effect on your subscription. If you do not wish to continue at the new price, you may cancel your subscription before the change takes effect without penalty. Continued subscription after the notice period constitutes acceptance of the updated price.

If you opt in to receive SMS or text messages from Endora during checkout, account registration, or via a separate sign-up form, you consent to receive recurring automated marketing and transactional text messages (such as order updates, shipping notifications, and promotional offers) from Endora at the mobile number you provide.

Message frequency varies. Standard message and data rates may apply depending on your carrier and plan. Endora is not responsible for any charges incurred from your mobile carrier in connection with SMS messages.

 

SMS opt-out and help: To stop receiving SMS messages at any time, reply STOP to any message from us. To request help or more information, reply HELP to any message from us. After opting out, you may receive one final confirmation message. No further messages will be sent.

 

Consent to receive SMS messages is not a condition of purchase. Opting out of SMS messages does not affect your ability to place orders or receive transactional emails related to your account.

Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and other major US carriers. Carrier support is not guaranteed for all carriers. SMS is available to US customers only.

Endora ships to addresses in the United States and select international destinations. Shipping rates and estimated delivery times are displayed at checkout and on our Shipping Info page.

Title and risk of loss for products transfer to you upon delivery to the carrier. Endora is not responsible for delays caused by carriers, customs processing, or events outside our reasonable control. Estimated delivery dates are not guaranteed.

It is your responsibility to provide an accurate and complete delivery address. Endora is not liable for non-delivery resulting from an incorrect address entered at checkout. See our Refund Policy for how address errors are handled.

All refunds and return requests are governed by our Refund Policy, which is incorporated into these Terms by reference and available at endora-us.com/policies/refund-policy. In the event of any conflict between these Terms and the Refund Policy on refund-related matters, the Refund Policy governs.

All content on endora-us.com, including text, images, graphics, product names, logos, formulations, and research summaries, is the property of VictoriamRoas LLC or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, transmit, display, publish, or create derivative works from any content on this site without our express written permission. You may not use our branding or intellectual property in any way that implies endorsement, affiliation, or sponsorship without authorization.

When using our site, you agree not to:

•      Use the site for any unlawful purpose or in a way that violates any applicable law or regulation

•      Attempt to gain unauthorized access to any part of the site or its underlying systems

•      Transmit any malicious code, viruses, or harmful data

•      Scrape, harvest, or systematically collect data from the site without our written consent

•      Submit false, misleading, or fraudulent information

•      Harass, abuse, or harm any person in connection with your use of the site

 

We reserve the right to terminate or suspend access to the site for any user who violates these Terms. Where access is terminated due to a conduct violation, including but not limited to fraud, misuse of the guarantee, or submission of false information, any pending orders may be cancelled, active subscriptions may be terminated, and refund eligibility may be forfeited, consistent with Section 15 of our Refund Policy. Termination does not affect any rights or obligations that arose before the termination date.

Endora products are dietary supplements. The information on this site, including ingredient descriptions, clinical research summaries, and customer testimonials, is provided for informational purposes only and does not constitute medical advice.

You should not rely on this information as a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before starting any supplement, particularly if you have a medical condition, are taking prescription medications, or are pregnant or breastfeeding.

Testimonials and results described on this site represent individual experiences. They are not typical and are not a guarantee that you will achieve the same or similar results. Individual results will vary.

To the fullest extent permitted by applicable law, Endora and VictoriamRoas LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our products or website, including but not limited to loss of data, revenue, or profits, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to these Terms or your purchase shall not exceed the amount you paid for the order giving rise to the claim.

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under applicable law, including consumer protection laws in your jurisdiction. In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability is limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless VictoriamRoas LLC, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the site, your violation of these Terms, or your violation of any rights of another person or entity.

The site and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranty as to the accuracy, completeness, or timeliness of any information on the site.

Endora will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control. This includes, without limitation: natural disasters, acts of government or regulatory authority, war, terrorism, civil unrest, pandemic or public health emergency, strikes or industrial action, carrier or logistics failures, supply chain disruptions, customs or import delays, or failures of third-party infrastructure (including Shopify or payment processors).

In such circumstances, our obligations will be suspended for the duration of the event. We will notify you as soon as reasonably practicable and will resume performance as soon as the cause is resolved. If a force majeure event continues for more than 30 days, either party may cancel the affected order with a full refund of any amounts paid.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or your use of the site that is not subject to arbitration under Section 17 shall be resolved in the state or federal courts located in Wyoming.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

 

Most disputes can be resolved by contacting us at help@endora-us.com. We encourage you to reach out before initiating any formal proceeding.

For disputes that cannot be resolved informally, you and Endora agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the site through binding individual arbitration, rather than in court, except that either party may seek relief in court for claims involving intellectual property infringement or other equitable remedies.

Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Each party will bear its own costs, except as determined by the arbitrator.

Arbitration venue: proceedings will take place in Sheridan, Wyoming, or by telephone or video conference at your election. Note: AAA Consumer Arbitration Rules provide that arbitration may be conducted in the county of the consumer’s residence upon request. This section should be reviewed by legal counsel before the site goes live to confirm the venue clause aligns with current AAA rules and applicable consumer protection law in your primary markets.

YOU AND ENDORA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

 

Arbitration Opt-Out You may opt out of this arbitration agreement by sending written notice to help@endora-us.com within 30 days of your first purchase or account creation on endora-us.com, whichever comes first. The date of your first Shopify order confirmation email is considered your agreement date for this purpose. Your opt-out notice must include: your full name, the email address used at checkout, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other Terms. It means disputes will be resolved in court rather than through arbitration.

Our website may contain links to third-party websites, including clinical research publications, social media platforms, and partner services. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content or practices of any third-party site. Accessing third-party sites is at your own risk.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Endora with respect to your use of the site and purchase of our products. They supersede any prior agreements, representations, or understandings.

For all questions regarding these Terms: help@endora-us.com